SHAHREFILM · LEGAL
Privacy Policy
Last updated: September 10, 2026
1. Information we collect
Depending on which features are enabled, ShahreFilm may collect account information such as name and email address; account, subscription, device-activation, and support records; technical information such as IP address, browser or Roku device type, app version, diagnostics, and approximate location; and service-use information such as pages viewed, playback events, search, and content interactions. Paddle processes payment-card details for website purchases under its own terms and privacy policy; ShahreFilm does not store full payment-card numbers.
2. How we use information
We use information to operate the Service, create and protect accounts, activate devices, provide streaming, honor purchases, prevent fraud and abuse, provide customer support, comply with law, improve reliability, and communicate important account, security, billing, or service notices.
3. Cookies and similar technologies
The website may use necessary cookies or similar technologies for sign-in, security, session management, preferences, and service performance. If analytics, advertising, or marketing technologies are enabled in the future, this policy and any required consent controls must be updated before they are used. Browser or device settings may limit some technologies, but doing so can affect sign-in or other features.
4. When we share information
We may share limited information with service providers that help operate the Service, such as Paddle for website-payment processing, hosting, security, email, support, analytics, content-delivery, and platform providers. We may also disclose information when required by law, to protect users or the Service, or in connection with a legitimate business transfer. We do not sell personal information for money.
5. Retention and security
We retain information only for as long as reasonably needed for the Service, support, security, accounting, dispute resolution, and legal obligations. Retention depends on the type of record. We use reasonable administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security.
6. Your choices and privacy requests
Subject to applicable law, you may request access to, correction of, deletion of, or information about personal data associated with your account. We may need to verify your identity and may retain limited information for legal, security, fraud-prevention, accounting, or service-integrity reasons. Marketing communications, if enabled, will provide an unsubscribe option; necessary transactional notices may still be sent.
7. Children
ShahreFilm is not intended to knowingly collect personal information from children under 13. If a parent or guardian believes a child provided personal information, contact us so we can review and take appropriate action.
8. International processing
ShahreFilm and its providers may process information in the United States, Canada, or other countries where our infrastructure or providers operate. Those locations may have different privacy laws from your place of residence.
9. Changes and contact
We may update this policy when our data practices or legal obligations change. For privacy questions or requests, contact support@shahrefilm.com. Do not send passwords, payment-card information, or account tokens by email.