Refund Policy

1. Scope

This policy applies to digital ShahreFilm subscription purchases. ShahreFilm does not sell physical goods, so there is no shipping, merchandise-return, or product-exchange process.

2. 14-day refund requests

For a purchase processed by Paddle, you may submit a refund request within 14 days of the transaction date. Requests are reviewed in accordance with the Paddle Refund Policy and applicable law.

Read the Paddle Refund Policy

3. Cancellation and renewal

You may cancel a Monthly or Annual subscription before its next renewal through the available account controls or by contacting support. Cancellation stops future automatic renewal. 3-Year Access and Lifetime purchases do not renew automatically.

4. Paddle payments and refunds

Website payments and approved refunds are processed through Paddle. Paddle is the Merchant of Record for website orders and applies its own payment-processing requirements.

5. How to request a refund

For a billing or refund request, contact support@shahrefilm.com and include the ShahreFilm account email, plan, amount, payment date, Paddle transaction reference, and a short description. Do not send payment-card details or passwords by email.

6. Chargebacks and fraud

If a charge is disputed, reversed, or reasonably suspected to be fraudulent, we may pause associated access while the issue is reviewed. This does not remove any rights a customer has under applicable law or through Paddle.